July 23 2020 0Comment

Coast-to-Coast Field Service Maintenance, Repair and Installation

From preventative maintenance, warranty repairs, and recalls on manufacturer-specific equipment, to 24-hour dispatch on urgent “break-fix” calls, KR Wolfe’s Field Service Division consistently delivers turnkey solutions coast-to-coast. Our teams are well-versed in the CDC infection control and PPE protocols for executing onsite field service projects during the pandemic.

“We appreciate the value of our Field Service people,” said company president Rachel Wolfe.  “Their unsurpassed, consistent track record for service excellence in the field continues to help our firm forge great relationships with major manufacturers, like Bristol Myers Squibb and Millipore Sigma, plus a growing number of innovative start-up equipment makers.”

While many of the “Wolfe Pack’s” competitors were forced to furlough field technicians and support staff due to Coronavirus, our company utilized special financing offered through the CARES Act. This forward-looking action enabled us to keep 100% of our Field Service personnel on the payroll, and today we are actively recruiting to fill additional positions.

Versatile Capabilities

  • Nationwide installation, troubleshooting, repair
  • Preventative Maintenance
  • Recalled Product Field Actions
  • Mock Operating Room Management
  • Equipment Trial Management

Public Field Actions With Fixed Costs and Timelines

There’s no getting around it- At some point, vital equipment is going to encounter technical failures in the field.  Whether you’re a facilities manager or an equipment manufacturer, you want the issues diagnosed and repaired as quickly as possible.  KR Wolfe’s Field Service teams specialize in the troubleshooting, repair and quality control testing of your critical equipment. Our customers appreciate the added peace of mind of service calls with transparent, fixed costs, fixed timelines and guaranteed quality workmanship.

Preventative Maintenance & Warranty Service

Equipment Manufacturers are increasingly recognizing the advantages of outsourcing onsite preventative maintenance and warranty services to KR Wolfe. By having a single, “go-to” Field Service contractor for facilities located across the nation, our customers save time and money by streamlining their service calls.

Break-Fix Calls—24-48 Hour Dispatch

With 24-hour dispatch capabilities, KR Wolfe provides qualified staff to accommodate very limited service windows for urgent, break-fix repairs, warranty issues, service contracts, or updates to existing systems. Our technicians are also available on a case-by-case basis to work alongside your company’s in-house service/repair teams.  

Multiple Small Appliance Installations

Looking for a reliable partner to install hundreds or thousands of small appliances or equipment (e.g. hand sanitizers, blood pressure units, sterilization units, PPE dispensers) inside multiple facilities? Look no further. Our Field Service division has deep experience, with high-volume installations of small equipment—with fixed costs and timelines.

Turnkey Solutions for Healthcare Facilities and Manufacturers

Manufacturers are finding that combining their products with a turnkey installation service helps promote sales, as well as streamline equipment acquisition for healthcare facilities. As healthcare technologies evolve and improve, new equipment trials prior to purchase are becoming more common. For equipment trials, KR Wolfe Field Service teams can coordinate all logistics, including warehousing and installation, as well as the removal of the tested equipment.    

About KR Wolfe, Inc.

Incorporated in 2007, KR Wolfe, Inc. is a technology-forward construction services company specializing in technical, end-to-end Operating Room construction projects, Systems Integration, Capital Equipment Installation and Field Maintenance Services. Our experienced engineers and technicians deliver turnkey solutions for the medical, transportation and government sectors.

KR Wolfe’s extensive knowledge, proven expertise and commitment to stellar service will help ensure a great outcome on your next field service installation or repair.  Every successful project begins with a friendly conversation.  CONTACT US TODAY

Making the Equipment & Technology of Tomorrow Work Today